Insurance Information

BSAC accepts the following insurance plans. If your plan is not listed below, please contact us for assistance. All co-pays, co-insurance, and deductibles are due at the time of service.

BCBS Anthem/Wellpoint
BCBS Federal
BlueChoice
Allkids
American Behavioral
Anthem
Beacon
Behavioral Health Systems
Blue Care Network
BlueCross and BlueShield
Cigna
ComPsych
EmblemHealth
FEI Behavioral Health
GEHA
GHI
IBH
MVP
Magellan Behavioral Health
Military OneSource
Medicaid
New Directions
TRICARE
ValueOptions
Out of Network
Optum
United Health Care

BSAC ensures that services will be provided regardless of your financial status. Our sliding scale fee is offered to all income-eligible individuals.

Sliding Scale- Payment Information

Under 40,000 a year………………..……. $75.00/session

40,000 to 50,000 a year…………….…. $85.00/session

50,000 to 60,000 a year………………. $95.00/session

60,000 to 70,000 a year………………. $105.00/session

70,000 to 80,000 a year………….…… $115.00/session

Over 80,000 a year…………………..……. $125.00/session

Couples $150.00

CareCredit

At BSAC, we accept CareCredit—a health and wellness credit card offering flexible financing options. This allows you to pay over time for the care you need or want, making it easier to manage your healthcare expenses.

Fulfillment Policy

This Fulfillment Policy outlines the procedures and expectations for the delivery of counseling services provided by BSAC. It ensures that clients receive timely, professional, and ethical care while maintaining compliance with legal and regulatory standards.

Scope

This policy applies to all staff, counselors, interns, and administrative personnel involved in the scheduling, provision, and follow-up of counseling services.

Service Delivery

Appointment Scheduling

Clients may schedule sessions via phone, email, or the agency’s online portal.
Appointments are subject to counselor availability and will be confirmed within 24-48 hours of the request.
Emergency or crisis appointments will be prioritized based on severity.

Session Fulfillment

Sessions may be conducted in person, via telehealth, or through other approved communication methods.
Counselors must begin sessions promptly and adhere to the scheduled duration.
If a counselor is unable to attend a session, the client must be notified as soon as possible, and a rescheduled session will be offered.

Cancellations and No-Shows

Clients must provide at least 24 hours’ notice for cancellations.
No-shows or late cancellations may be subject to fees unless waived due to emergency circumstances. (75 dollars)
Counselors will document all missed appointments and follow up with the client as appropriate.

Payment and Billing

Payment policies, including accepted insurance and private pay rates, will be clearly communicated to clients before service delivery.
Clients will receive invoices or receipts for each session attended.
Any outstanding balances must be resolved according to the agency’s financial policies.

Client Satisfaction and Grievances

Clients are encouraged to provide feedback on service quality through periodic surveys or direct communication.
Complaints or grievances should be submitted in writing and will be addressed within two business days.

Confidentiality and Compliance

All client interactions and records will be maintained in compliance with HIPAA and other relevant privacy laws.
Counselors and staff must adhere to ethical guidelines established by the agency and professional governing bodies.

Policy Review and Updates

This policy will be reviewed annually and updated as necessary to align with best practices and regulatory changes.

For further inquiries regarding this policy, please contact at office@bsacounseling.com.